Shipping Policy

A NOTE FROM OUR OPERATIONS TEAM:

While we continue to navigate and respond to current events, AlessiaAdora Lifestyle Inc. is committed to making the safety of our employees and community of customers a top priority. As we fulfill orders and process returns, increased safety precautions are being taken at every step, and we are doing everything we can to get your orders shipped in accordance with our regular schedule.

SHIPPING

All order are shipped by AlessiaAdora Lifestyle Inc. from our warehouse in Maple Ridge, BC, Canada. Shipping is always free for our customers across Canada and the United States.

Shipping time does not include processing time and your order will be sent out when the items are available. If you order various products, you might receive multiple packages.

ADDITIONAL CHARGES

Duties and taxes vary upon country. If you place an order online, you will be responsible for all duties, taxes and customs charges once the package has arrived in the destination country. 


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.